These studios’ workflows frequently use offices in different time zones to ensure continuous progress around the clock.

Teamwork! We hope our story inspires others to collaborate across companies to improve their own users’ experiences.ĭropbox is used by many creative studios, including video and game productions. How we got there is an interesting and instructive tale-we learned that Windows has some tracing tools beyond our Linux-centric experience, and working with Microsoft engineers led to both a quick workaround for our users and a long-term fix from Microsoft. This is now fixed and available starting with Windows 10 build 21332 through the Windows Insider Program dev channel. The issue turned out to be in the interaction between the Windows TCP stack and firmware on the Network Interface Controllers (NIC) we use on our Edge servers.Īs a result, Microsoft improved the Windows implementation of the TCP RACK-TLP algorithm and its resilience to packet reordering. We then worked with the Windows Core TCP team to triage the problem, find workarounds, and eventually fix it. In one of these, we found a discrepancy in upload speeds between Windows and Linux. We love shared troubleshooting sessions with their own engineering teams to find and eliminate bottlenecks. One of the best ways to find ways to improve performance, we’ve found, is to work closely with our customers.

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